Signing up to MedAdvisor just got easier! Simply download the app from your Google Play Store or Apple Store and begin the registration process. It will only take a couple of minutes. Do make sure you have your Medicare or DVA and Drivers Licence (or proof of age card) handy so we can verify you. Within 24 hours your prescriptions will display in MedAdvisor. You can also access MedAdvisor from your desktop computer.

Top hint – make sure you select your preferred UFS Pharmacies store. This will become your home store and can be changed later on if need be.

A preferred UFS Pharmacies store is the pharmacy you visit the most and is most convenient, whether this be closest to your home or work.

• UFS View Street – Cnr View & Barnard Streets | 5443 4610

• UFS Hargreaves Street – 379 Hargreaves Street | 5443 6430

• UFS Bridge Street – 63-65 Bridge Street | 5444 1988

• UFS Strathfieldsaye – 32 Blucher Street | 5439 3513

• UFS Maiden Gully – Shop 2, 741 Calder Highway | 5449 7149

Follow these steps to assist you in loading a prescription into MedAdvisor.

1. From the home page within the app scroll down to the ‘New scripts’ section.

2. Where it says ‘Have a new script?’ click on the ‘photo’ button (right hand side).

3. Take a photo of your prescription. Repeat this step if there is more than one script.

4. Once all script photos have been taken, click ‘checkout’.

5. If required you can add any additional notes – for example “add to other items ready for collection”; “my sister will be collecting these”; “I also have a question for the pharmacist when I return”

My scripts are not on file at the pharmacy, how do I submit requests for a prescription to be filled?

When you make an order there is an option to request delivery. Delivery is $8.05 UFS Members and $8.95 non members and available to 10km radius of your preferred UFS Pharmacies store. You will be able to pay for this service within MedAdvisor. If you require delivery further away please phone the store and we’ll put in place a different delivery arrangement for you.

Yes of course you can. You simply pay for all of your items within MedAdvisor alike other online purchases. You’ll be prompted to provide billing details to make your payment.

Of course you can, you ‘Shop non-prescription meds’ (click Browse), search or add custom products and add these to your order to make the purchase.

The medications that require photo identification to be presented are:

• Dihydrocodeine (Rikodeine)

• Doxylamine (Restavit and Trust Restamine)

• Pseudoephedrine (Sudafed)

To upload your photo identification follow the below steps:

• Select ‘Browse’ from the ‘non-prescription meds’ section on the Home screen. Search for your item

• If the item cannot be found scroll down to ‘Add custom product’ and click on this

• Type in the product name. eg. Restavit 25mg Tabs

• Adjust your preferences accordingly

• Add in the notes section – “ID to be sent via photo”

• To submit a photo of your identification treat this as a ‘New Script’ and follow the instructions from ‘I have been given a new paper prescription from my doctor, how can I request this via MedAdvisor?’ instructions.

One of our pharmacists will phone call you to discuss why and what alternative options are available to you.

Yes, simply click on the “Messages” tab and then select the pen image in the top right hand corner. Write your message and click send. One of our friendly pharmacists will then be able to respond.

Caring for your elderly parents and children is important and that’s why MedAdvisor has the built in function of CarerMode®. This function means you can view their account alike your own. To set this up, simply call their preferred UFS Pharmacies store and we’ll organise you an activation code and walk you through the next steps.

You can forward the text/email message with the token to a carer from your phone (or anyone you want to pick up your script if not on MedAdvisor) Or let’s say Betty Jones is seeing a doctor by herself and her daughter is her carer, Betty can ask her doctor to send the token to her daughter directly when asked during the consult.

The notifications may be turned off within the app, some options to check are;

• To check this go to ‘Settings’ within the app and check ‘Notifications’ is turned on.

• Notifications may also be turned off in your phone settings.

• Your phone may be in Power-Saving or Flight Mode

• Make sure you have selected “Keep Me Logged In,” when logging into the app to ensure reminders are delivered in real time.

Bendigo United Friendly Societies Pharmacies Ltd (UFS Pharmacies) is strongly committed to protecting your privacy when you interact with us. This includes any interactions on our website, in store and includes the privacy of health records as contained in Health Legislation in every state. UFS Pharmacies is also committed to protecting your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principals.Your privacy is important to us at UFS Pharmacies and we treat all information provided to us by you as confidential. We will only ever disclose your personal information when required by law or with your (or if appropriate your guardian’s) written consent.

To read more about our Privacy Policy please click here.

Other FAQ’s

What if I have a question that hasn’t been answered here?

MedAdvisor has also got frequently asked questions available for you. Simply visit https://www.medadvisor.com.au/Support/FAQ to see more.