Keeping you informed

Updated Thursday 6 August 2020

How we are supporting you

The health and wellbeing of our customers, employees and the broader Bendigo community is the reason UFS Pharmacies exist. As a result of the COVID-19 virus pandemic we have had to operate in a different way to ensure we continue to protect our customers and employees. These changes will continue to develop as this situation evolves. The government authorities will continue to make decisions that we will respond to also as quickly as possible.

We are committed to keeping you up to date with information here on our website.

Keeping you and our employees safe

You’ll notice our pharmacies have adapted to the new environment with a range of initiatives designed to keep you and our employees safe which include:

  • Everyone is to wear a face covering or face mask to enter into any of our pharmacies, UFS Optical and Eden Skin & Body.
  • Customer limits have been implemented for each pharmacy to adhere to social distancing guidelines.
  • Everyone entering our pharmacies are asked to maintain social distance and follow all directions when in store.
  • Everyone is asked to use hand sanitiser on entry to the pharmacy.
  • Customers are asked to only touch products you intend to purchase.
  • Regularly cleaning of counters and other high contact areas taking place.
  • All staff in our pharmacies will be wearing a surgical face mask as per Government recommendations.

Both customers and employees are advised not to come in to our pharmacies if they have symptoms, even if mild of fever/chills, respiratory illness (loss of taste, cough, shortness of breath, runny nose, loss of smell/taste) should get tested immediately. If unsure or require further advice call the Coronavirus Hotline on 1800 020 080 or visit the symptom checker here.

Face coverings and face masks

As you’ll be aware effective from 11:59pm Sunday 2 August all Victorians are to wear a face covering when leaving your home. In accordance with these guidelines, masks or face coverings will be a condition of entry from this date. This will apply to all UFS Pharmacies’ stores, Eden Skin & Body and UFS Optical. 

We understand that some people have medical conditions or exemptions therefore please let our staff on entry to the store if this is the case for you.  If you need more information on exemptions then please click here.

Face masks are available for purchase in our pharmacies. BUT, be aware that there will be some days when we have ran out of stock. As you can understand supply and demand is creating its own set of complications at the moment. 

The Government has also made recommendations that all health workers are to wear a surgical disposable mask, so that’s why you won’t see our team wearing the fun coloured fabric (cloth) masks when at work. However if you’re feeling creative and don’t know how to make your own face mask visit Spotlight online for an easy DIY video,
pattern and all the ingredients you need to make a face mask here.

If you find it difficult to be able to hear out pharmacy staff while wearing a face mask, please let us know and we’ll put other measures in place.

World Health Organisation: How to wear a fabric mask safely

COVID-19 testing clinic locations in Bendigo

To locate a testing clinic applicable to your needs visit the City of Greater Bendigo website here.

To locate a testing clinic outside of the Bendigo community visit the Department of Health and Human Services website here.

Knowing what to do next after getting tested can be a little hard to know. Check out the Journey Map to help you know what the next steps are. 


Trading hours

We have returned to our normal trading hours:

  • Monday to Friday 8:30am to 6:00pm
  • Saturday 8:30am to 1:00pm

View Street 24 hour Supercare Pharmacy remains as normal including the drive-thru and a Registered Nurse service available from 6pm-10pm, 7 days a week.

UFS Optical

Our UFS Optical team are available for your normal eye health check appointments by booking online here or by phoning 5441 8077. Since you visited the Optometrist last and operating during the current environment we do ask that all customers wear a mask and follow direction of the optical team upon entry. 

Eden Skin & Body

Unfortunately Eden Skin & Body has temporarily partially closed from Thursday 6 August 2020 due to the Stage 3 COVID-19 lockdown in Regional Victoria. At this point in time we do not have a reopen date for beauty services.

However Reception will be open from 10.00am until 5.00pm Monday to Friday for all of your Dermalogica, Youngblood, Image Skincare, Tuscan Tan and Pure Fiji products. To purchase these products we suggest phoning ahead on 5443 6997, Facebook or Instagram DM the team to reduce the time spent at Reception. The Eden Skin & Body team look forward to being able to do what they love we the time is right in the current environment. 

Staying informed

The best way you can protect yourself is to stay informed. Below are links to useful and accurate information that can help you protect your family.

And thank you…

The UFS Pharmacies’ team is working hard to be able to continue to serve our community. We thank you for your understanding and patience during these challenging times as we continuously adapt. We are committed to remaining open to support your health and wellbeing.

Last updated 6/08/2020