Supercare in our community

“Supercare Pharmacy is an important health initiative for the Bendigo region and Bendigo UFS is proud to be part of it. The initiative allows our organisation to provide community access to high quality advice and service 24 hours a day, 7 days a week.”

– Lois O’Callaghan, CEO, Bendigo UFS

What is a Supercare Pharmacy?

Supercare Pharmacies are a State Government initiative to support our local health system.

Supercare Pharmacies are open 24 hours a day, seven days a week, and provide round-the-clock access to pharmacists for advice, supply of medicines and dispensing prescriptions.

For many families and individuals, minor injury and illness are experienced outside of business hours, with a trip to the local hospital often the only option available. The Supercare Pharmacies initiative aims to provide increased access for after hours face-to-face advice, and healthcare services for minor injury, illness and medicines.

The Supercare Pharmacy also operates an after hours nursing service.

The UFS View Street Pharmacy, located on the corner of View and Barnard Streets, is the only pharmacy in Bendigo open 24 hours a day, seven days a week.

After hours nursing service

A Supercare nursing service will operate nightly from 6pm to 10pm, at the UFS View Street Pharmacy.

This government funded service provides triage, assessment, treatment and/or referral on to a GP, emergency department or other healthcare provider for ongoing care. This service is free to patients.

The after-hours service includes wound care, blood pressure checks, treatment of minor strains and sprains, rashes and minor burns, coughs, colds, vomiting, diarrhoea, removal of sutures or staples, injections (with prescription), and general healthcare advice.

Staffed by experienced registered nurses from the primary and community healthcare sector, with qualifications in immunisation and mental health first aid, this service is designed to provide the community with after-hours care and to take pressure off local emergency departments, particularly with presentations that can be managed in a primary care setting.

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Pharmacist on duty

Our Pharmacists can now provide the community access to pharmacy 24 hours per day, allowing people to seek after hours advice and treatment on low level issues. Prescriptions can now be processed and dispensed at anytime of the day, providing round the clock access to expertise and service. Pharmacists and staff work with the after hours nurse to triage patients who might require immediate referral to the emergency department.

Safety and security

A security guard will be on premises from 6pm to 8am every day. At 10pm each night the pharmacy will be locked and access will only be permitted when the Security Guard and the Pharmacist agree that it is safe. Camera systems have been upgraded to increase visibility and overall safety. The pharmacy has upgraded external lighting, providing safe on site parking at the rear of our View Street location.

For more information, please visit the Department of Health & Human Services